We understand that sometimes, things happen and your event cannot move forward. We try to be understanding of this, however in most cases we can only offer a partial refund.

The initial deposit of $100 is non-refundable, but you may transfer that deposit and any money put toward your event to a different event if you wish.

(Some exceptions may be made in the event of catastrophic life events. If you believe your circumstances fall into this category, please let us know.)

We offer partial refunds on cancelled events, however we do keep the initial deposit. This can be transferred to another event or used toward rebooking in the future.

(Exceptions may be made in the case of catastrophic life events, please let us know if you think your circumstances fall into this category.)

We require a $100 deposit before we can guarantee your event for our schedule. Once we have that, you can pay at your own pace as long as your balance is paid in full one month before your event.

We offer AfterPay, as well as working with Square to take payments. This way we can take all major credit cards (Visa, Master Card, Discover, AmEx), ApplePay, GooglePay, or cash. Once you have signed our contract, we will send you an invoice via Square with a link to where you can pay.

The recommended space is 10 ft x 10 ft without the backdrop.
With the backdrop, we recommend 12 ft x 12 ft.

Please note that the backdrop is fully enclosed on 3 sides, with the 4th side draped to use as an entrance/exit.

The booth comfortably accommodates up to four adult humans at once, considering their size, attire, and willingness to stand close together!

(Max Weight: 1500 lbs)

For complete set up with backdrop, we will require at least 2 hours of set up time. If we are not using a background we need at least one hour of set up time.

If you have limited access to the venue, let us know and we’ll work something out regarding how to get set up while guests are arriving or during the beginning stages of the event.

Unfortunately we don’t currently have the ability to book online. You can contact us via email, call, or text (selfiestudiogr@gmail.com, 616-258-1448) or fill our our contact form either on the home page or the contact page, and we can schedule your event. Our contact page also has a list of blacked-out dates we will not be able to schedule further events on.

Any travel more than 25 miles from our office will incur an additional fee to cover parking and gas mileage. To ensure transparency and provide you with the best possible service, please reach out to us for an accurate fee estimate. We appreciate your understanding!

We can absolutely do that! Let us know how much time you need and we will adjust your price accordingly.

To keep our business sustainable, we do not offer print services at this time. While we would love to be able to print out memories for you immediately, we have yet to find the proper equipment that has a low environmental impact while still meeting our quality standards.

The backdrop is not necessary to get high quality videos. That said, we have found that guests have more fun and are less awkward when they have the backdrop to block them off from people watching them.

The black backdrop is included in our basic pricing.

We do have a short platform that we use to house the 360 camera arm. However we will make every effort to accommodate those who may have trouble with that step up/down. Please let us know in advance if you need accommodations for mobility aids, or balance issues. Wheelchair users are welcome, however we do not have a ramp at this time and they will need to be lifted on/off the platform

The camera operator will ask if you’re ready before starting the camera’s rotation; guests who have hearing issues can let the booth attendant know and we can visually signal you instead.

We do not use any flashing lights, but we do use a ring light that rotates with the camera. We can remove this for the entire event and use only mounted lights, however this may lower the quality of video taken.

If you have any other questions about whether you or your guests will have issues with using our photobooth, please feel free to reach out and we’ll do our best to find a way to make sure all your guests are able to participate.